FXGTC India Customer Support Overview
Our company delivers specialized customer support tailored for traders based in India. We offer multiple channels including live chat, email, and phone assistance to resolve trading account concerns, deposits, withdrawals, and platform-related problems. FXGTC India support operates extensively with English and Hindi language options. Our team processes standard inquiries within 24 hours and provides immediate help for urgent trading needs. We ensure compliance with Indian regulatory standards and local market requirements.
How to Access FXGTC Live Chat Support
To initiate live chat support, log into your FXGTC trading dashboard. Locate the chat icon at the bottom-right corner of the interface. Clicking this icon opens a chat window instantly without additional authentication. Enter your inquiry with relevant details such as account number or transaction ID for expedited assistance. The system preserves chat history accessible in your client portal under the support section.
- Open FXGTC platform and log in to your account.
- Click the chat icon in the bottom-right corner.
- Type your question including key account details.
- Submit the message and wait for a live agent response.
- Review saved chat transcripts anytime in your portal.
This process ensures quick resolution of trading issues and guidance on platform navigation. Our agents have direct access to your account data to provide precise answers.
Email Support Process for Indian Traders
FXGTC India email support accepts detailed queries via a dedicated mailing address. When composing your support email, include your registered email, full name, and account number. Attach screenshots or transaction proofs to enhance issue clarity. We respond within 2 to 4 hours during business days and issue ticket numbers for tracking.
Email Response Procedures
Emails are acknowledged promptly with structured replies addressing each point. Complex technical matters are escalated to specialized teams. Clear subject lines and bullet-pointed questions improve response efficiency. Properly formatted emails reduce delays and ensure thorough answers.
Required Information for Email Support
- Registered email address
- Trading account number
- Transaction dates and amounts
- Error messages or codes
- Device and browser details
Providing this information allows our support team to diagnose and resolve issues faster, minimizing downtime for Indian traders.
Phone Support Services in India
FXGTC offers toll-free phone support accessible from major Indian cities. Our representatives assist with time-sensitive matters such as withdrawals, account security, and platform troubleshooting. Phone assistance operates from 9 AM to 9 PM IST. Prior to calling, prepare your registered email, phone number, and recent transaction details for swift verification.
Phone Support Procedures
Verification via security questions is mandatory before account access. Our agents provide detailed guidance on order placement, risk management tools, and platform features. Screen sharing may be arranged for technical troubleshooting. Call recordings are maintained for quality control.
Technical Support for Trading Platform Issues
Dedicated technical support addresses connectivity, execution latency, and chart rendering problems. Our technicians specialize in MetaTrader integration, mobile apps, and web platform performance. Report errors promptly including timestamps and affected instruments for swift resolution. Priority is given to issues impacting multiple users.
Platform Performance Monitoring
Server performance is continuously tracked using automated alert systems. This proactive approach detects slowdowns and execution delays early. Users can submit feedback through the platform’s feedback form specifying affected timeframes. This input assists in optimizing server resources and improving overall responsiveness for Indian traders.
Account Management Support Services
Our account management team facilitates profile updates, KYC document verification, and banking information changes. Submitted documents undergo review within 24 hours. Accepted Indian documents include Aadhaar, PAN cards, passports, and utility bills. Uploads must adhere to accepted formats and size limits to avoid delays.
Document Verification Assistance
Documents should be uploaded via the secure client portal. If upload errors occur, contact support for troubleshooting. Supported formats are PDF, JPG, and PNG with a 5MB size cap per file.
Banking and Payment Support
We process deposits and withdrawals using UPI, bank transfers, and cryptocurrency channels. Processing times vary by method and are outlined below:
- UPI deposits: 5-15 minutes
- Bank wire transfers: 2-4 hours
- Cryptocurrency deposits: 15-30 minutes
- Withdrawal requests: 24-48 hours
Educational Support and Training Resources
FXGTC India provides trading education through webinars, tutorials, and personalized coaching. Weekly market analysis sessions focus on forex and CFD markets relevant to Indian traders. Training covers platform use, market fundamentals, and risk management techniques.
Personalized Training Sessions
Clients can book one-on-one sessions tailored to their experience and trading goals. Appointments are scheduled via the client portal with options for live screen sharing and interactive demos. Session recordings and supplemental materials are provided for ongoing learning.
Complaint Resolution and Escalation Procedures
Our complaint handling system ensures structured and fair processing of client disputes. Formal complaints can be submitted through the client dashboard with detailed descriptions and supporting documents. Each complaint receives a unique reference number for tracking.
Filing Formal Complaints
The compliance team reviews all complaints within 48 hours and provides written responses outlining resolution steps. Unresolved issues escalate to regulatory liaison officers who coordinate with Indian financial authorities. This system guarantees transparency and accountability in complaint management.
Contact us for any assistance regarding complaints or account issues in India. Our support staff is trained to handle local regulatory concerns and provide timely solutions.
❓ FAQ
How can Indian traders contact FXGTC support?
Traders can reach us via live chat on the platform, dedicated email support, or toll-free phone lines available across India.
What documents are accepted for KYC verification?
We accept Aadhaar card, PAN card, passport, and utility bills in PDF, JPG, or PNG formats with a maximum size of 5MB each.
How long does withdrawal processing take for Indian clients?
Withdrawals are typically processed within 24 to 48 hours depending on the payment method used.
Can I get training on using the FXGTC trading platform?
Yes, personalized training sessions and webinars are available and can be booked via the client portal.
What is the response time for technical support issues?
Critical platform errors are addressed within 1 to 2 hours, while minor issues may take up to 6 hours for resolution.
